Join Elimity as a Customer Support

🔍 About Elimity

🚀 Elimity is a high-tech B2B software company based in Mechelen, Belgium.

We are a cybersecurity innovator and help our customers get visibility into who can access what data in their organisation. Our product combines graph technology and data analytics to take the heavy lifting out of identity governance.

Leading companies in all industries — from tech to banking — use Elimity's platform to get in control fast, remain in control with minimal effort, and to stay ahead in business.

🇪🇺 Our solution is currently used by industry leaders within the Benelux, Nordics, DACH and Middle East. 

🧠 About Elimity Insights

Our platform, Elimity Insights, enables lightweight identity governance by helping organizations:

• 📥 Easily collect access data from key systems

• 🔎 Understand who has access to what — and why

• 🧾 Run access reviews for both security teams and business users

• ⚙️ Suggest and track changes to improve access hygiene

• ⏱️ Continuously monitor access and minimise manual work

Elimity Insights is available both as a SaaS and on-premise solution.

👨‍💻 About the Role

As a Customer Support, you will be the primary point of contact for our customers when they have questions or run into issues. You will help them resolve technical challenges, clarify how the platform works, and feel confident in using Elimity Insights.

This role is much more than handling tickets. You will work closely with our engineering, product and delivery teams to ensure that feedback leads to improvements, and that each support experience reflects the value of our product.

You will collaborate closely with solution engineers and account managers.

✅ Key Responsibilities

• You will investigate and solve technical issues related to configuration, data collection and platform use.
• You will contribute to a strong onboarding experience by providing clear and hands-on support.
• You will turn recurring issues into documentation or product feedback that improves the experience for all users.
• You will support internal knowledge sharing by helping improve our support procedures and internal playbooks.
• You will escalate technical issues to engineering only when needed, after taking the lead on troubleshooting.
• You will support the broader delivery team during platform rollouts and access review cycles.
• You think alongside clients to use Elimity Insights to its best potential to tackle the challenges they face.

🙌 Who We’re Looking For

• A strong communicator with an interest in technical problem-solving and a proactive mindset.
• Familiarity with web-based platforms, APIs, or IAM systems such as Active Directory or Azure AD is highly valued.
• Fluency in both Dutch and English is required to support a wide range of customers.
• A structured and curious approach to learning, combined with the ability to work autonomously in a fast-moving environment, is essential.
• Experience in support, consulting, or IT operations is a plus, but a strong willingness to learn is equally important.
• Strong understanding of IAM principles and procedures. 

💜 What We Offer

Elimity is a place to grow, lead, and make a real impact on security — for both our own company and the organisations we serve.

🎁 Perks & Benefits

• 💼 A full-time (40h/week) position with a competitive salary

• 🧑‍💻 Hardware budget tailored to your needs

• 📱 Mobile subscription & data plan

• 🍽️ Meal vouchers

• 🕓 Flexible hours & hybrid work setup

• 🏢 A modern office within walking distance of Mechelen station

• 🧑‍🤝‍🧑 A young, ambitious team with a strong culture and shared mission

How to apply?

Please, send your CV and cover letter to hello@elimity.com or leave your contact details below, and we will get in touch with you.

Looking forward to meeting you! 👋

Team Elimity